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Frequently Asked Questions

JoyRun is the friendliest way to get the things you need! We have listed some common questions and answers that you may have.

About Us

This is the app for your lunch & coffee break, study sessions, or late-night munchies.

JoyRun allows you to order ahead at your favorite local restaurants and rewards you for coming back. The more you order the more you earn!

It’s simple! Hop on the app, choose one of your local restaurants, and order.

Support

If you can’t find an answer in the FAQs below, we’re happy to help. See our support contact info here

CUSTOMER FAQ

How do I order?
We are currently supporting pickup orders as we begin to relaunch, which makes ordering simple! Simply select the merchant you want to order from, choose your items, place your order, and follow the prompts to pick up!
What is a JoyRun pickup order?
A JoyRun pickup order is an order that you place directly with the merchant through the JoyRun app that you pick up yourself at the merchant's location.
There was an issue with my order. What do I do?
Oh no! We’re sorry to hear that. Please reach out to us at our support email: joyrun-support@walmart.com
How do I cancel my order?
You may cancel your order through the app at any time before the merchant has confirmed it by following these steps:
  1. Go to your order screen
  2. Look for CANCEL to the right of “Your Order”
  3. Tap CANCEL.

If the merchant has confirmed the order you will need to call them. The merchant will let you know if they haven’t made the order yet and are able to cancel it. If your order has already been processed by the merchant, we won’t be able to cancel it.

Once your order is cancelled, you will be refunded automatically.

Why can’t I cancel an order myself?
You may cancel your order through the app at any time before the merchant has confirmed it.

If the merchant has confirmed the order you will need to call them to see if they can cancel it.

Merchants are often times fast at work preparing your order and once you’ve ordered, they expect to deliver! (No pun intended) We want to treat them fairly for taking care of you, so if they’ve started an order, we want to make sure that they have the final say on whether they can cancel it or if it’s already prepared for you!

Once your order is cancelled, you will be refunded automatically.

I want to make a change to my order, what do I do?
Call the restaurant and they will be able to edit your order. Note: If you are adding items like new entrees or sides, the store may ask you to place another order through the app.
When should I pick up my order?
The merchant will send the time that the order is expected to be ready for pick up.
How do I update my account info?
Go to the menu sidebar and find your account settings, you can change your account phone number there.

If you want to add or remove your payment method:

  1. Go to the menu sidebar
  2. Tap “Payment”
  3. Swipe on the payment method you want to remove and tap “Delete”. To add, tap “Add Card” and provide the payment card details.

Where will I receive my receipt?
Your receipt will be emailed to the email address associated with your account.
I forgot my password, can you help me log in?
JoyRun does not issue or require usernames and passwords, instead we allow you to log in through Facebook, Gmail, Apple, or Phone # authentication. If you’re having issues logging in, you will need to handle it through your login method of choice.
Where should I report pricing or menu discrepancies?
Some restaurants will have different pricing on their third party ordering systems than what is reflected in-store. Other times restaurants will change their pricing year over year to keep up with inflation.

In either case if you think there is an issue, please send a picture of their menu and the correction that needs to be made to our menu to: joyrun-menus@walmart.com

Where can I ask a question about a particular menu item and/or its ingredients or allergens?
Please contact the restaurant directly with your question! They’ll know better than anyone. :)

USED JOYRUN BEFORE? WE’VE MADE SOME CHANGES.

Why can’t I order on a Run?
We are in the process of transitioning to a new Run and driving experience. Once that’s released, we will share details on what’s changed. In the meantime, we are providing the ability to do pickup orders. Try it out!
What happened to the “Ask” button?
We are making changes to the JoyRun app to improve the customer experience! We’ll be releasing details on the changes as they are completed. Stay tuned!
Why can’t I start a Run like I could before?
We are currently transitioning to a newer driving experience on JoyRun. Once that’s released, we will share details on what’s changed! Stay tuned!

Contact Us

Are you a customer?
Send questions about your order, your account, or something else to joyrun-support@walmart.com
Are you a merchant partner?
Send questions about orders, your account, or something else to joyrun-merchants@walmart.com